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Refund policy

Annex No. 1 to the Terms and Conditions of Providing Intermediary and Technical Services by quicknumber-pro

  1. Introduction:
  • This annex is an integral part of the Terms and Conditions for the provision of intermediary and technical services by quicknumber-pro (hereinafter referred to as the "Agreement").
  • All terms used in this annex shall follow the definitions set forth in Section "1" of the Agreement.
  1. Refund Procedure:
  • The refund process by quicknumber-pro follows these steps:
  1. 3.1. Submitting the Request:
  • The customer must submit a refund request to quicknumber-pro's support service via the designated support email.
  1. 3.2. Review of the Request:
  • The refund request will be reviewed by quicknumber-pro's service within no more than 5 business days from the date of submission.
  1. 3.3. Service Adjustment:
  • If the refund reason is due to service failure or disruption, quicknumber-pro's service will offer service adjustment options to the customer.
  1. 3.4. Determining the Refund Amount:
  • The refund amount is determined based on the customer's electronic virtual account balance on their personal page on the website.
  1. 3.5. Executing the Refund:
  • The refund will be processed according to the refund method specified in the customer's request. If the chosen refund method is not possible, quicknumber-pro will offer alternative methods to the customer.
  1. 3.6. Residential Proxy Customers:
  • Residential proxy customers are eligible for a 3-day money-back guarantee. If the customer decides the service is not suitable for their needs, they can request a refund of the initial subscription payment within this period.
  1. 3.7. Refund Limitations:
  • The money-back guarantee is valid only if the customer has used no more than 10% of the traffic/request quota in their plan during the first three days of purchase.
  1. 3.8. Virtual Number Customers:
  • Virtual number customers are entitled to a three-month money-back guarantee starting from the day after the virtual number purchase.
  1. 3.9. Refund Timing:
  • All refunds will be issued to the customer's original payment method within 3-5 business days.